Customer Support Technician IV - (T4)
Company Name:
Applied Materials
Title: Customer Support Technician IV - (T4) Location: Montana-MT,Kalispell Other Locations: Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience. Completes assignments and facilitates the work activities of others; may coordinate work beyond own area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures and practices.
Key Responsibilities
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer''s front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials'' systems. May need technical assistance in performance of daily responsibilities.
Functional Knowledge
Has developed advanced specialized expertise within a analytical/scientific area to perform the most complex work
Business Expertise
Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives
Leadership
May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members
Problem Solving
Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
Impact
Impacts the effectiveness of own team and closely related teams
Interpersonal Skills
Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
Education
Associate''s Degree
7 - 10 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Customer Service & Support Customer Support Technician IV - (T4) Montana-MT,Kalispell 1402229 Estimated Salary: $20 to $28 per hour based on qualifications.
Applied Materials
Title: Customer Support Technician IV - (T4) Location: Montana-MT,Kalispell Other Locations: Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience. Completes assignments and facilitates the work activities of others; may coordinate work beyond own area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures and practices.
Key Responsibilities
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer''s front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials'' systems. May need technical assistance in performance of daily responsibilities.
Functional Knowledge
Has developed advanced specialized expertise within a analytical/scientific area to perform the most complex work
Business Expertise
Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives
Leadership
May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members
Problem Solving
Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
Impact
Impacts the effectiveness of own team and closely related teams
Interpersonal Skills
Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
Education
Associate''s Degree
7 - 10 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Customer Service & Support Customer Support Technician IV - (T4) Montana-MT,Kalispell 1402229 Estimated Salary: $20 to $28 per hour based on qualifications.
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