Customer Services Agent PG3
Company Name:
Horizon Air
Regular/Temporary: Regular
Job ID: 24924
Full/Part Time:
Location: Kalispell, MT
Job Title: Customer Services Agent PG3
PAY
The starting hourly wage for this position is $10.90
HORIZON AIR STORY
Horizon Air: behind the name are men and women with a can-do spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK).
It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the Horizon experience. This has brought us national and international recognition: Horizon Air was named Regional Airline of the Year by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009.
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.
POSITION INFORMATION
HOURS
The first 3-4 weeks of paid training will be full-time hours. After training, the position is variable-time with approximately 10-15 hours per week. Please note that hours can increase depending on the needs of the station.
Candidates must be flexible and willing to work early mornings, afternoons, late evenings, weekends, and holidays.
KEY RESPONSIBILITIES
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Perform reservations functions and be responsible to provide excellent customer service by responding to incoming phone calls and computer requests from customers
Book reservations, assist with changes, provide fare information and answer other incoming travel inquiries over the phone
Other duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license and good driving record required
Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Strong organizational skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
.
OUR CULTURE - HORIZON AIR
Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
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POSTING INFORMATION
Please apply on or before: December 17, 2014
Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully
A few helpful tips when applying -
Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.
Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.
Cover letters will not download unless you are using Internet Explorer 8 or higher. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.
Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.
EOE Minorities/Females/Protected Veterans/DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
Horizon Air
Regular/Temporary: Regular
Job ID: 24924
Full/Part Time:
Location: Kalispell, MT
Job Title: Customer Services Agent PG3
PAY
The starting hourly wage for this position is $10.90
HORIZON AIR STORY
Horizon Air: behind the name are men and women with a can-do spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK).
It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the Horizon experience. This has brought us national and international recognition: Horizon Air was named Regional Airline of the Year by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009.
.
.
POSITION INFORMATION
HOURS
The first 3-4 weeks of paid training will be full-time hours. After training, the position is variable-time with approximately 10-15 hours per week. Please note that hours can increase depending on the needs of the station.
Candidates must be flexible and willing to work early mornings, afternoons, late evenings, weekends, and holidays.
KEY RESPONSIBILITIES
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Perform reservations functions and be responsible to provide excellent customer service by responding to incoming phone calls and computer requests from customers
Book reservations, assist with changes, provide fare information and answer other incoming travel inquiries over the phone
Other duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license and good driving record required
Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Strong organizational skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
.
OUR CULTURE - HORIZON AIR
Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.
POSTING INFORMATION
Please apply on or before: December 17, 2014
Internet Explorer 8 or above, running on Windows, is the browser that is strongly recommended to successfully submit your application. If you choose to use another browser, your application may not come through successfully
A few helpful tips when applying -
Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.
Gather your paperwork, including your work history (we require 10 years of work history to be added to the application), resume etc. - before you apply to the position.
Cover letters will not download unless you are using Internet Explorer 8 or higher. If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.
Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.
EOE Minorities/Females/Protected Veterans/DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
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