Systems Support Technician Customer Service & Call Center - Kalispell, MT at Geebo

Systems Support Technician

Fair-Mont-Egan SD #3 Fair-Mont-Egan SD #3 Kalispell, MT Kalispell, MT Full-time Contract Full-time Contract $40,113 - $48,309 a year $40,113 - $48,309 a year SYSTEMS SUPPORT TECHNICIAN Fair-Mont-Egan school is seeking a passionate, enthusiastic individual to join our team.
FME is committed to cultivating a school culture where all students feel a sense of belonging and are inspired to learn.
We are a K-8 school starting a 4-day school week and located about seven miles east of Kalispell, Montana.
Our teams work collaboratively to problem solve, share best practices, and celebrate successes.
In addition, we aim to support the whole child with our Backpack Program, universal snack program, and arts, music & wellness classes.
Please submit an application, located at https:
//www.
fmemontana.
net/about-us/employment to Brandy Carlenzoli, Superintendent/Principal, in person or via email at principal@fmemontana.
net.
Applicants must also submit a cover letter, resume, and 2-3 letters of reference.
If you have any questions, please feel free to call 406-755-7072.
JOB DESCRIPTION REPORTS TO:
Superintendent FLSA Designation:
Non-Exempt UNIVERSAL OBLIGATIONS/EXPECTATIONS OF EACH STAFF MEMBER It is the expectation of the District that each staff member will:
(1) put the safety, health and well-being of students at the forefront of all actions, job responsibilities and decisions, and (2) undertake all duties in alignment with the District's Strategic Plan.
Essential Functions:
Assists in distribution, installation, and operation of the District's computer systems.
Reports major software and system malfunctions to the superintendent or principal for the purpose of maintaining efficient operation of the network.
Confers with users regarding system operational malfunctions and determines corrective actions or steps to maintain functional computer networks.
Provides training, troubleshoots equipment problems, and installs new equipment.
Develops user guides and other user assistance items.
Installs, tests, troubleshoots, and maintains computer hardware and software; diagnoses and resolves problems and malfunctions, utilizing test programs and equipment.
Previews software; recommends purchase of new and replacement hardware and software.
Communicates with vendors, suppliers, and District administrators and personnel concerning parts, equipment and program operation, and new technology.
Maintains records and prepares reports related to equipment inventory, maintenance, installations, and warranties.
Maintains and updates the school website and social media platforms.
Researches technology grants to replace student and staff laptops.
Responds to emergency requests for equipment repairs.
Only minimum duties are listed.
Other functions may be required as given or assigned.
DESIRED MINIMUM
Qualifications:
Any combination equivalent to:
a high school diploma supplemented by vocational or college-level course work in computer science, computer technology, or related field and two years progressively responsible computer experience, including experience in maintaining computer operations and systems administration.
Knowledge of computer applications, operations, and equipment.
Knowledge of copyright laws, privacy laws, and District policies related to network/computer access.
Knowledge of requirements and procedures for determining the configuration of microcomputer equipment and system-level and commercially packaged software.
Knowledge of methods, tools, and procedures used in installation, repair, and maintenance of computers and equipment.
Troubleshoot, investigate, and correct computer malfunctions or concerns and perform routine hardware and software technical support.
Provide demonstration and explanation of a variety of computer hardware and software operations.
Work effectively with strict timelines, numerous contacts, and the necessity of accuracy.
Establish and maintain cooperative and effective working relationships with others.
Communicate effectively orally and in writing to nontechnical staff.
Train and provide direction to others.
Keeps student and staff personal information confidential.
Work effectively, both independently and as a member of a team.
Read, interpret, apply, and explain rules, regulations, policies, and procedures.
Ability to handle stressful situations.
EQUIPMENT USED:
Computer, calculator, copier, telephone/voice mail, fax.
WORK ENVIRONMENT:
While performing the duties of this job, the employee regularly works inside.
The employee must be able to meet deadlines with severe time constraints.
There may be some noise and temperature variations from computer equipment and adjacent offices.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit, walk, stand, bend, stoop, kneel, crawl, stretch, lift and carry equipment and objects, and travel from building to other sites.
Must have dexterity of hands and fingers to operate computer keyboard and to finger and grasp objects.
Must be able to lift up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
The employee is required to be able to speak and to hear to exchange information and make presentations.
MENTAL/MOTOR DEMANDS:
While performing the duties of this job, the employee rarely performs routine work.
The employee frequently exercises flexibility (ability to shift from one task to another).
Guidance and reinforcement are usually unavailable.
The employee frequently works within time constraints and maintains attentiveness intensity.
The employee is frequently involved in social interactions which require oral and written communications.
The physical demands, work-environment characteristics, and mental/motor demands described within this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations shall be made to enable individuals with disabilities to perform the essential functions.
For those classified employees employed under a written contract for a specified term, nothing contained in this job description shall create a property right beyond the specified duration of the employment contract.
Job Types:
Full-time, Contract Pay:
$40,113.
40 - $48,308.
61 per year
Benefits:
Health insurance Life insurance Paid time off Retirement plan Experience level:
1 year No experience needed Under 1 year Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Kalispell, MT 59901:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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