Roll over Customer Service Specialist, Flood Insurance full time
Company Name:
AON Affinity
Position
Summary: Process and issue flood insurance Rollovers in accordance with federal rules and regulations. Contact may be necessary with agents, surveyors, marketing representatives, other departments or county offices via telephone, email or fax in order to obtain necessary information needed to issue Rollover policies. The position will report to the Rollover Supervisor.
Essential Functions/
Responsibilities:
Understand and apply complex National Flood Insurance Program rules and regulation to agents regarding their clients flood insurance policies:
Process and issue Rollover policies using knowledge of underwriting components including but not limited to: elevation certificates, zone determinations, refunds, agent commissions, community numbers, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, review of photographs and building foundations.
Process and issue flood insurance Rollover policies using technical systems such as the iSeries, Nautilus, FEMA websites, public records and report queries.
Determine the credibility of certain legal documents, loan closing documents, condominium by-laws, replacement cost documents, NFIP maps and elevation data.
Communicate information to agents, surveyors and marketing representatives using written and /or verbal communication.
Meet minimum performance standards determined by key performance indicators.
Additional, Non Essential Functions /
Responsibilities:
Work independently with moderate supervision as well as within a team environment.
Maintain an established level of productivity using time management techniques.
Able to shift between priorities as needed throughout the workday.
Job Requirements, Skills, Abilities, Education, Certification, License, Training:
1
year of office and /or administrative background.
Customer service experience including front line phone contact
Skills and Abilities:
& Proficiency at keying alpha and numeric information with accuracy and speed
& Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone message and voicemail.
& Ability to work with frequent and multiple policy, procedure and regulation changes.
Minimum Education: High School Diploma
Physical Conditions/Requirements:
Position requires the ability to hear and communicate clearly, orally and in writing.
Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Capable of using keyboard effectively.
Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds.Estimated Salary: $20 to $28 per hour based on qualifications.
AON Affinity
Position
Summary: Process and issue flood insurance Rollovers in accordance with federal rules and regulations. Contact may be necessary with agents, surveyors, marketing representatives, other departments or county offices via telephone, email or fax in order to obtain necessary information needed to issue Rollover policies. The position will report to the Rollover Supervisor.
Essential Functions/
Responsibilities:
Understand and apply complex National Flood Insurance Program rules and regulation to agents regarding their clients flood insurance policies:
Process and issue Rollover policies using knowledge of underwriting components including but not limited to: elevation certificates, zone determinations, refunds, agent commissions, community numbers, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, review of photographs and building foundations.
Process and issue flood insurance Rollover policies using technical systems such as the iSeries, Nautilus, FEMA websites, public records and report queries.
Determine the credibility of certain legal documents, loan closing documents, condominium by-laws, replacement cost documents, NFIP maps and elevation data.
Communicate information to agents, surveyors and marketing representatives using written and /or verbal communication.
Meet minimum performance standards determined by key performance indicators.
Additional, Non Essential Functions /
Responsibilities:
Work independently with moderate supervision as well as within a team environment.
Maintain an established level of productivity using time management techniques.
Able to shift between priorities as needed throughout the workday.
Job Requirements, Skills, Abilities, Education, Certification, License, Training:
1
year of office and /or administrative background.
Customer service experience including front line phone contact
Skills and Abilities:
& Proficiency at keying alpha and numeric information with accuracy and speed
& Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone message and voicemail.
& Ability to work with frequent and multiple policy, procedure and regulation changes.
Minimum Education: High School Diploma
Physical Conditions/Requirements:
Position requires the ability to hear and communicate clearly, orally and in writing.
Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Capable of using keyboard effectively.
Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
